We thank you for choosing Konoz to buy your favorite products and we are pleased to serve you.
Sometimes you may change your mind about the products you have purchased, do not worry, we are grateful that we will do our best to make the return or replacement process as simple and smooth as possible.
We have facilitated the return or exchange process for you through the following procedures:
Returns are made within a period not exceeding 4 days from purchase
The product differs from the description mentioned for it
The product should be in its closed packaging and in the same original condition when purchased, and the product was saved in the correct way recorded on the package
To complete the return or exchange process, we need the invoice
The value paid for the product will be returned to the same method of payment after reviewing the returned product
Return Request Methods
1. Via the website
2. By calling Konoz's hotline (19384) from 10 am to 8 pm.
This document was last updated on October 1 , 2024